Privacy Policy

Last updated: August 2024

Introduction

quaint-comet is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to data protection.

Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically through your use of our website.

Information You Provide

• Contact details including name, email address, and postal address
• Property preferences and requirements you share during consultations
• Communication records from emails, forms, and other correspondence
• Financial information relevant to rental affordability assessments
• Identification documents provided during the rental application process

Automatically Collected Information

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data as described in our Cookies Policy

How We Use Your Information

We use the information we collect for the following purposes:

• Providing property search and consultation services
• Communicating with you about inquiries and bookings
• Matching you with suitable rental properties
• Processing transactions and managing your account
• Improving our website and services
• Complying with legal obligations
• Protecting against fraudulent or unauthorised activity

Legal Basis for Processing

We process your personal information under the following legal bases:

• Performance of a contract when providing requested services
• Legitimate interests in operating and improving our business
• Compliance with legal obligations
• Your consent where specifically obtained

Information Sharing

We may share your information with:

• Property owners and landlords when arranging viewings or tenancies
• Service providers who assist with our operations
• Professional advisers including lawyers and accountants
• Regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, client records are retained for seven years following the conclusion of our engagement.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing activities
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

quaint-comet
47 George Street
Edinburgh EH2 2HT
United Kingdom

Email: [email protected]